Return & Refund Policy – Zoro Composites

At Zoro Composites, we are committed to providing premium automotive products and exceptional customer service. Please review our Return & Refund Policy carefully before placing your order.

30-Day Return Policy

We accept returns on eligible items within 30 days of the date your order is delivered.

To qualify for a return, the item must:

• Be unused, uninstalled, and in the same condition you received it.
• Include all original packaging, accessories, hardware, and tags.
• Be accompanied by proof of purchase.

To request a return, please contact us at support@zorocomposites.com.

Return Address:

Zoro Composites
1225 Corporate Dr E, Suite G
Arlington, TX 76006
United States

Returns must be authorized before being shipped. Any item returned without prior approval will not be accepted.

Custom Steering Wheels & Airbag Covers

All steering wheels and airbag covers sold by Zoro Composites are custom-made products and are FINAL SALE. They are not eligible for returns, refunds, or exchanges.

This policy applies to:

• Fully customizable steering wheels
• Fully customizable airbag covers
• Preset steering wheel designs
• Preset airbag cover designs

Our preset steering wheels and preset airbag covers are pre-designed, not pre-manufactured. Although the design displayed on our website has already been configured, each product is individually built only after an order is placed.

Every steering wheel and airbag cover is handcrafted specifically for the customer and manufactured according to the selected vehicle fitment and product specifications. Because every unit is built to order, no steering wheel or airbag cover is considered a stocked, off-the-shelf item.

As each product is custom manufactured for an individual customer, it cannot be restocked or resold as new. For this reason, all steering wheels and airbag covers—including both preset and fully customizable products—are final sale and cannot be returned, refunded, or exchanged.

We encourage customers to carefully review all vehicle compatibility information, product specifications, colors, materials, and options before completing their purchase.

Non-Returnable Items

The following items are not eligible for return or refund:

• All steering wheels (custom and preset)
• All airbag covers (custom and preset)
• Custom or made-to-order products
• Personalized or special-order products
• Clearance or sale items
• Gift cards
• Products that have been installed, modified, damaged after delivery, or show signs of use
• Products returned without original packaging or missing components

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives:

• Damaged during shipping
• Defective due to a manufacturing issue
• Incorrect
• Missing components

Please contact us within 48 hours of delivery at support@zorocomposites.com and include photographs of the issue.

After reviewing your claim, we will determine the appropriate resolution, which may include replacement parts, repair, a replacement product, or another suitable solution.

Eligible Returns

For products that are eligible for return (excluding all custom and non-returnable items listed above), returns must:

• Be requested within 30 days of delivery.
• Be unused and uninstalled.
• Be returned in original condition with all original packaging.
• Include proof of purchase.

Customers are responsible for return shipping costs unless the return is the result of our error or the product is defective upon arrival.

Restocking Fee

Approved returns for eligible non-custom products are subject to a 30% restocking fee.

Original shipping charges are non-refundable.

Exchanges

We accept exchanges only for eligible products.

The fastest way to receive a replacement item is to return your eligible product after receiving return authorization and place a new order.

Because steering wheels and airbag covers are custom-made products, they cannot be exchanged unless the product contains a manufacturing defect or we shipped the incorrect item.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks and credit card companies may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@zorocomposites.com.

European Union Customers

If your order is shipped to a country within the European Union, you may have the right to cancel or return eligible products within 14 days of delivery in accordance with applicable consumer protection laws.

However, this right does not apply to products that are custom-made or clearly personalized for the customer. Therefore, all steering wheels and airbag covers sold by Zoro Composites—including preset and fully customizable designs—are exempt from the 14-day cooling-off period because they are individually manufactured to order.

Eligible returned items must be unused, uninstalled, in their original packaging, and accompanied by proof of purchase.

Contact Us

If you have any questions regarding returns, refunds, warranty claims, or exchanges, please contact us:

Zoro Composites

Email: support@zorocomposites.com

Phone: +1 (817) 512-8640

Address:
1225 Corporate Dr E, Suite G
Arlington, TX 76006
United States